Healthcare and NHS development
We build software and AI to the standards NHS and private hospitals expect, with clinicians in the team. We manage clinical risk under DCB0129 as the manufacturer, with our own Clinical Safety Officer.
Last updated
What we build
- Clinical workflow tools.
- Patient communication, including voice AI.
- Data platforms.
- AI assistants for staff.
- Integrations with clinical systems. [TO CONFIRM which]
Standards we work to
We are the manufacturer under DCB0129, and our Clinical Safety Officer leads our clinical risk management. Our status against each standard is stated exactly.
| Standard or scheme | Our status |
|---|---|
| DCB0129 | Prime Assist has a clinical safety case under DCB0129 |
| DCB0160 | [TO CONFIRM: What we provide to support customers' DCB0160 work, now offered as clinical safety for AI you deploy.] |
| Digital Technology Assessment Criteria (DTAC) | [TO CONFIRM: DTAC version and date for Prime Assist.] |
| Data Security and Protection Toolkit (DSPT) | [TO CONFIRM: Exact published status and year.] |
| ISO/IEC 27001 | [TO CONFIRM: Certifying body] |
| Cyber Essentials | [TO CONFIRM: Cyber Essentials or Cyber Essentials Plus] |
| ICO registration | Registered with the ICO, the UK data protection regulator, registration number ZB592265 |
| WCAG 2.2 AA | Our target for this website |
| EU AI Act transparency (Article 50) | We tell people when they are dealing with AI: our voice agents say so at the start of every call, chat assistants label themselves, and AI-generated content we publish is labelled where relevant. |
Interoperability standards: [TO CONFIRM, for example FHIR]
Clinicians in the team
Our clinicians work with our engineers from the first design, and our Clinical Safety Officer signs off the clinical safety of what we build.
Meet the teamOur Clinical Safety Officer is Dr Humzah Jessa, a practising doctor.
For NHS and private hospitals
NHS and private hospitals get the same clinical safety process.
How to buy from us
[TO CONFIRM routes]
Our policy work
In 2026 we submitted written evidence to the House of Lords Science and Technology Committee on why UK small businesses find it hard to deploy technology into the NHS.
Read our House of Lords evidenceQuestions people ask
Can you provide a clinical safety case?
Yes. As the manufacturer we manage clinical risk under DCB0129, and our Clinical Safety Officer signs off the clinical safety case.
Do you support our DCB0160 work?
Yes. Our clinical safety for AI you deploy service helps the deploying organisation with its DCB0160 work: checking the supplier's evidence, writing the safety case and hazard log with you, and reviewing safety after go-live and at every change. Your accountable officer and Clinical Safety Officer sign it off.
Have you completed DTAC?
[TO CONFIRM: DTAC version and date.]
Do you integrate with EMIS or SystmOne?
[TO CONFIRM: Which clinical system integrations are live.]