Privacy notice
In plain English: we use the details you give us to reply to you, and, only if you ask us to, to send you occasional updates. We do not sell personal data. You can ask to see, correct or delete what we hold about you at any time, and you can complain to us or to the Information Commissioner's Office.
Version
Who we are
Gateway Global Ltd ("Gateway Global", "we", "us") is the controller of the personal data described in this notice. We are registered in England and Wales, company number 15115768, and our registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Registered with the ICO, the UK data protection regulator, registration number ZB592265.
You can contact us about this notice or your personal data at Assist@gateway-global.co.uk.
[TO CONFIRM: privacy contact or data protection officer, and any EU representative]
Who this notice covers
This notice covers people who visit this website, send us an enquiry, sign up for updates, meet us at events, or apply to work with us. If you use Prime Assist or Averra, those products have their own privacy notices.
What we collect, and where it comes from
- What you tell us. When you send an enquiry: your name, email address, organisation, role, telephone number if you give it, the message you write, and whether you want updates from us.
- Your choices on this site. Your cookie choices, and your colour theme if you allow us to remember it.
- Pages you visit. If you allow analytics cookies, which pages of this website you view, with a random ID for your browser.
- Technical data. Our hosting and security providers process technical data, such as IP addresses, to deliver this website and protect it from attack.
- Job applications. The information you send us when you apply to work with us.
- Events. Contact details you give us when we meet at an event.
Why we use it, and our lawful bases
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry, and taking steps you ask for before any contract | Our legitimate interests in responding to people who contact us; or taking steps at your request before entering into a contract |
| Sending you occasional updates | Your consent, which you can withdraw at any time |
| Recording which pages you visit and linking them to your enquiry | Your consent, which you can withdraw at any time from Cookie settings |
| Remembering your cookie choice | Our legitimate interests in respecting your choice |
| Keeping this website secure | Our legitimate interests in protecting our website and the people who use it |
| Considering a job application | Taking steps at your request before entering into a contract |
| Keeping in touch after an event | Our legitimate interests in following up conversations you started |
Who we share it with
We share personal data only with service providers who process it on our behalf and under our instructions, such as the providers that host this website and receive our enquiries. We do not sell personal data.
Our subprocessors list names each of them.
International transfers
[TO CONFIRM]
How long we keep it
[TO CONFIRM: retention periods]
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you (access);
- ask us to correct it (rectification);
- ask us to delete it (erasure);
- ask us to limit how we use it (restriction);
- object to how we use it;
- ask us to transfer it to you or to someone else (portability);
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email Assist@gateway-global.co.uk.
How to complain
If you are unhappy with how we have handled your personal data, please tell us first, using our complaints procedure. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection: ico.org.uk/make-a-complaint.
Automated decision-making
[TO CONFIRM]
Cookies
If you allow analytics cookies, we use Salesforce to record which pages of our website you visit. If you then contact us, we link that browsing history to your enquiry so our team understands what you are interested in. Salesforce acts as our processor. You can withdraw at any time using Cookie settings at the bottom of every page.
Our cookie policy explains the cookies and similar storage we use, and how to change your choices.
Children
Our website and services are not aimed at children.
Changes to this notice
We will update this notice when how we use personal data changes. The version date at the top of this page shows when it last changed.