# Trust centre

Before you trust any AI supplier with your patients, your members or your data, you should be able to see how they work. This is where we show ours.

Last updated 29 September 2026

## Trust topics

- **[Security](https://gateway-global.co.uk/trust/security/)**
   The controls that protect the systems and data we are responsible for.
- **[Privacy](https://gateway-global.co.uk/trust/privacy/)**
   A plain-English summary of how we handle personal data.
- **[Clinical safety](https://gateway-global.co.uk/trust/clinical-safety/)**
   How we manage clinical risk under DCB0129, and who leads it.
- **[Responsible AI](https://gateway-global.co.uk/trust/responsible-ai/)**
   Where we use AI, how people oversee it, and how we tell you.
- **[Standards](https://gateway-global.co.uk/trust/standards/)**
   Our exact status against each standard and scheme.
- **[Climate action](https://gateway-global.co.uk/trust/climate-action/)**
   Net zero by 2045, our footprint and our targets.
- **[Subprocessors](https://gateway-global.co.uk/trust/subprocessors/)**
   The third parties that process data for us.

## Standards at a glance

[See the full standards table](https://gateway-global.co.uk/trust/standards/)

| Standard or scheme | Our status |
| --- | --- |
| DCB0129 | Prime Assist has a clinical safety case under DCB0129 |
| ICO registration | Registered with the ICO, the UK data protection regulator, registration number ZB592265 |
| WCAG 2.2 AA | Our target for this website |
| EU AI Act transparency (Article 50) | We tell people when they are dealing with AI: our voice agents say so at the start of every call, chat assistants label themselves, and AI-generated content we publish is labelled where relevant. |

## Request documents

Customers and prospective customers can request a document pack under a non-disclosure agreement.

[Request the document pack](https://gateway-global.co.uk/contact/general/)

## Contacts

- **Security**: [security@gateway-global.co.uk](mailto:security@gateway-global.co.uk)

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Source: https://gateway-global.co.uk/trust/
Updated: 2026-09-29