Founding practices open

# Prime Assist: AI voice infrastructure for healthcare

Prime Assist is AI voice infrastructure for healthcare, made by Gateway Global Ltd, a London AI company. It answers patient calls in the caller's own language, so clinicians and reception teams have more time for the patients in front of them.

[Book a demo](https://gateway-global.co.uk/contact/book-a-demo/) [Call the demo line](tel:+442037477785) [Visit prime-assist.co.uk](https://prime-assist.co.uk/)

Last updated 26 September 2026

Prime Assist Answering a patient call

1. Prime Assist
   Good morning, you're through to the practice. I'm an AI assistant. How can I help?
2. Caller
   Hello, I'm calling about my appointment.
3. Caller
   Pardon, je peux continuer en français ?
   Sorry, can I carry on in French?
4. Language changed to French
5. Prime Assist
   Bien sûr, je continue en français. Quel est votre nom, s'il vous plaît ?
   Of course, I will carry on in French. May I take your name?

_Illustration of a call, not a recording._

Prime Assist

Call the demo line: [+44 20 3747 7785](tel:+442037477785) [Book a demo](https://gateway-global.co.uk/contact/book-a-demo/)

## At a glance

- **What it is**: AI voice infrastructure for healthcare
- **Who it is for**: Private dental groups, GP practices, physiotherapy and MSK clinics, and aesthetics
- **Languages**: English, Arabic, Hindi, French, German and others, switching mid-call
- **Clinical safety**: Clinical safety case under DCB0129
- **Status**: Founding practices open
- **Made by**: [Gateway Global Ltd, London (company number 15115768)](https://gateway-global.co.uk/about/)
- **Website**: [prime-assist.co.uk](https://prime-assist.co.uk/)

## Speaks your patients' language

Prime Assist speaks English, Arabic, Hindi, French, German and others. When a caller changes language partway through a call, it changes with them, so patients can speak in their own language.

## Built to clinical-safety standards

[Read our clinical safety approach](https://gateway-global.co.uk/trust/clinical-safety/)

Prime Assist has a clinical safety case under DCB0129, signed off by our Clinical Safety Officer.

Clinical safety was part of Prime Assist's design from the start, not a review added at the end.

## One standard across every branch

For a group of practices, Prime Assist gives every branch the same standard of service on the phone, whichever site a patient calls.

## Founding practices programme

A founding practices cohort runs in autumn 2026. Members keep their launch terms for two years. Applications close on 31 October 2026.

[Apply at prime-assist.co.uk](https://prime-assist.co.uk/)

## Hear it for yourself

Ring [+44 20 3747 7785](tel:+442037477785) to talk to Prime Assist. It is an AI voice agent, and it will tell you so.

[Call the demo line](tel:+442037477785)

## Questions people ask

**Is Prime Assist an AI receptionist?**

It answers and handles patient calls the way a good receptionist would on the phone, and it is built as voice infrastructure that each practice configures, with clinical safety designed in.

**Does it tell callers they are speaking to AI?**

Yes. Prime Assist tells callers it is an AI assistant at the start of every call.

**Which languages does it speak?**

English, Arabic, Hindi, French, German and others. It can switch language mid-call when the caller does.

**How do I get started?**

Book a demo, or visit prime-assist.co.uk. Practices can apply to join the founding practices programme until 31 October 2026.

## Who answers when you can't?

[Book a demo](https://gateway-global.co.uk/contact/book-a-demo/) [Visit prime-assist.co.uk](https://prime-assist.co.uk/)

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Source: https://gateway-global.co.uk/products/prime-assist/
Updated: 2026-09-26